FREQUENTLY ASKED QUESTIONS

FAQ

What is our response to COVID-19?

  • Given the uncertainty, communities face as we adjust to the impact of COVID-19, we want to assure you of the measures we’re taking to protect the health, safety, and well-being of our customers and our team.
  • We ensure that our measures meet the standards set by the U. S. Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).
  • Per the WHO the likelihood of an infected person contaminating commercial goods is low, and the risk of catching the virus that causes COVID-19 from a package is also low.
  • There is currently no evidence that COVID-19 is being spread through the mail.
  • According to the CDC & WHO the virus may persist up to 24 hours on cardboard and up to 3 days on plastic, so transmission from buyer to seller and vice versa is very unlikely given the timelines involved in processing, inspecting, and shipping orders.
  • We require the practice of rigorous safety hygiene, keep social distancing of 6 feet, regular deep cleaning and disinfecting of workstations.
  • As the situation unfolds, we will continue to adjust our practices and policies to the highest possible standards to ensure our teams’ and your safety and well-being.

Where is the store based?

  • Joliet, IL

Do you have a physical shop?

  • No, we are 100% online.

What is the Pre-Order Advantage?

  • PRE-ORDER is having the advantage to guarantee your purchase before it actually reaches our store. If an item sells out from pre-orders it will not make it to the store. Pre-Ordering is highly recommended as these items are in limited quantities. Be the first in our new styles by taking advantage of our pre order option.

Pre-Order Terms & Conditions
All Pre-Order items are not yet in stores and cannot be shipped until we get them. All pre-orders must be paid in full to secure your order. The time frame of arrival is estimated via our suppliers and some deliveries may be delayed or arrive early from time to time, but ensure that we will do our absolute best to make sure you are completely satisfied! Pre-orders can be canceled at any time for store credit.

What are this store’s return and exchange policy?

  • Our return policy lasts 14 days from the delivery. We do not offer you a refund if 14 days have gone by since your purchase delivery.
  • Underwear/swimwear, earrings, and body jewelry are not returnable for health-related reasons.
  • In case of damaged or defected items, contact us within 48 hours from the item delivery.
  • We currently do not offer free return. Shipping fees are not refundable.

Please contact us first to initiate the return for instruction and return to our US location(s). Take me to your Return and Exchange Policy.

To be eligible for a return or exchange:

  • Return of Damaged Items: If the item you purchased is damaged upon arrival please contact us within 48 hours. Retain your original receipt to guarantee a refund of your product. Product must be returned with your original receipt. The returned items should be unworn, clean and in the same condition as was sent out.
  • Exchanges: We currently do not offer exchanges.

Do you ship internationally?

  • Yes. Currently, we ship to Canada, Mexico, Jamaica, Puerto Rico, Haiti, Europe and parts of Asia and Africa. Orders may ship in multiple packages.

* Please note: International orders may be subject to customs duties, taxes and/or customs processing fees, which are determined by the destination country’s government. Mary Cheffer Inc. is not responsible for customs charges incurred on international deliveries.

* Some of our items are not shipped internationally due to high shipping costs. Please be sure to check the notes in the description area on the product page before adding to your cart. If we can further accommodate you, please feel free to contact us regarding the wish to purchase any product listed.

What are your shipping rates?

  • Domestic: You have 2 options to choose from:
    1. Free shipping – on all domestic orders as advertised on our site that meets the required purchase amount.
    2. Standard shipping – one flat rate on all domestic orders that do not meet the Free shipping requirements. Take me to Shipping.

*Please note: Shipping addresses in Hawaii, Alaska, APO/FPO, PO Boxes and US Territories will be shipped via USPS Priority Mail.

  • International: You have 2 options to choose from:
    1. Free shipping – on all orders as advertised on our site that meets the required purchase amount.
    2. Standard shipping – one flat rate based on your location and applies to orders that do not meet the Free shipping requirements. Take me to Shipping.

How long will it take to receive my order?

After your payment has been authorized and verified, it can still take up to 2-3 days to process. This is only an estimate mind you and doesn’t include weekends or holidays.

Delivery is within 4 to 14 business days, unless we are on vacation and then the posted vacation time frame applies. International order exceptions* may take longer depending on the destination but we will supply you with Tracking Numbers so that you can keep up with your upcoming delivery. You will receive a shipping notification email and tracking information. Unfortunately, tracking information is not available for some international areas. Orders may ship in multiple packages.

*To keep our prices competitively low, items on our Product page will indicate that it will ship to you from our Partners/merchandisers located in the Asia Pacific and other countries. It is important to note that these items may take a little longer to deliver.

How do I pay for my order? Is it secure?

  • We accept Visa, MasterCard, Discover, American Express and Diners Club.
  • The checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, we have all of the same securities and payment fraud protection as other leading payment processors. When paying with PayPal, you may also make payments using the above-listed credit cards or your bank account.

What if something is wrong with my order?

  • If you have a problem with an order from our store, or if you have any questions/queries, please contact us directly before placing your order at [email protected] and we will do our best to provide you with all the info you need to place your order with confidence.

Last updated: 4/24/2020