What are this store’s return and exchange policies?
- Our return policy lasts 14 days from the delivery. We do not offer you a refund if 14 days have gone by since your purchase delivery.
- Underwear/swimwear, earrings, and body jewelry are not returnable for health-related reasons.
- In case of damaged or defected items, contact us within 48 hours from the item delivery.
- We currently do not offer free return. Shipping fees are not refundable.
Please contact us first to initiate the return/exchange for instruction and return to our US location(s).
To be eligible for a return or exchange:
- Return of Damaged Items: If the item you purchased is damaged upon arrival please contact us within 48 hours. Retain your original receipt to guarantee refund/replacement of your product. Product must be returned with your original receipt. The returned items should be unworn, clean and in the same condition as was sent out.
- Exchanges: If you wish to change the item after you’ve received it, you will be responsible for paying the shipping fee to return the item and pay additional shipping cost for us to send you the exchanged item. The returned items should be unworn, clean and in the same condition as was sent out.